Store Leadership Pro: Elevate Customer Experience & Ops

Jobtome; Racine (WI); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Kroger is seeking a Store Manager or equivalent leadership role in Wisconsin. You will assist in achieving a superior customer shopping experience, lead teams across departments, and drive sales, budgets, and performance in a fast-paced retail environment.

In this role, you will model inclusive leadership, work with union partners when applicable, and communicate plans to associates while managing operations in the store manager's absence.

Formación

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsabilidades

• Assist store manager and associates in creating a favorable customer shopping experience.
• Lead merchandising and operating initiatives in coordination with department heads and staff.
• Develop action plans based on Associate Insight survey results and communicate with the team.
• Identify opportunities and implement timely solutions to ensure plan execution and performance.
• Model inclusive leadership and expect inclusive behavior from associates.
• Manage total store operations in the store manager's absence and drive sales targets.
• Drive sales while reducing shrink and improving each department's contribution.
• Participate in regular store-level financial discussions and budgeting activities.
• Foster relationships with local community organizations and union representatives when applicable.
• Provide timely performance feedback and assist with labor management to meet targets.

Conocimientos

Customer service

People leadership

KPIs & data insights

Cross-functional collaboration

Educación

High school diploma/GED

Descripción del empleo

Kroger is seeking a Store Manager or equivalent leadership role in Wisconsin. You will assist in achieving a superior customer shopping experience, lead teams across departments, and drive sales, budgets, and performance in a fast-paced retail environment.

In this role, you will model inclusive leadership, work with union partners when applicable, and communicate plans to associates while managing operations in the store manager's absence.