Retail Store Leader: Customer Experience & Ops

Pick 'n Save; Sheboygan (WI); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Kroger's Pick 'n Save in Wisconsin seeks a Store Manager-level role to oversee store operations and people leadership. You will help ensure superior customer service, lead merchandising initiatives, and drive profitability while maintaining safety and compliance.

The role emphasizes collaboration across departments, driving performance, and fostering community relationships within the store's area.

Competenze

• High school diploma or GED is required.
• 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching, and developing associates to achieve goals.
• Experience using KPIs, metrics, and data insights to identify opportunities and support decisions.
• Ability to collaborate across departments and influence store performance.

Mansioni

• Assist store manager and associates in creating a favorable customer experience and promote customer service.
• Assist Store Manager in leading teams in merchandising and operating initiatives.
• Support action planning based on Associate Insight survey results.
• Collaborate with department heads to identify opportunities, develop timely solutions, and implement plans.
• Model exceptional customer service and address associate/customer issues.

Conoscenze

Leadership

Coaching

KPIs

Data insights

Formazione

High school diploma/GED

Descrizione del lavoro

Kroger's Pick 'n Save in Wisconsin seeks a Store Manager-level role to oversee store operations and people leadership. You will help ensure superior customer service, lead merchandising initiatives, and drive profitability while maintaining safety and compliance.

The role emphasizes collaboration across departments, driving performance, and fostering community relationships within the store's area.