Store Leadership Pro — Customer Experience & Ops

Lids; Clarksburg (MD); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Career development

Team environment

Early Wage Access

Job summary

Lids Sports Group is hiring an Assistant Store Manager in Clarksburg, MD. You will lead a team to deliver exceptional customer service, execute the selling strategy, and ensure store operations run smoothly to meet KPI targets.

You will oversee scheduling, training, and disciplinary actions, while maintaining store standards and cash handling procedures. This role emphasizes leadership and teamwork.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when the Store Manager is not present.
• Lead store associates through training programs, goal setting, and follow-up.
• Administer disciplinary steps including verbal and written warnings.
• Lead selling strategy to achieve KPIs and deliver exceptional customer service.
• Maintain visual guidelines, store cleanliness, and professional appearance.
• Open and close the store, manage cash, and support inventory and loss-prevention efforts.

Skills

Interpersonal skills

Leadership

Sales focus

Independent work

Job description

Lids Sports Group is hiring an Assistant Store Manager in Clarksburg, MD. You will lead a team to deliver exceptional customer service, execute the selling strategy, and ensure store operations run smoothly to meet KPI targets.

You will oversee scheduling, training, and disciplinary actions, while maintaining store standards and cash handling procedures. This role emphasizes leadership and teamwork.