Store Leadership Pro: AGM | Elevate Ops & Talent

Wawa, Inc.; Jacksonville (FL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Monthly bonus incentives

Job summary

Wawa, Inc. in Florida is seeking an Assistant General Manager (AGM), a hands-on leader who oversees daily operations, team development, and profitability. You’ll drive hiring, training, and growth of Customer Service Associates, placing the store at the heart of Wawa’s success.

You’ll monitor performance, coordinate schedules, and implement improvements, while mentoring teammates to deliver the friendly, safe, and efficient service Wawa is known for.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Store operations

Communication skills

Flexibility

Customer service orientation

Education

High School Diploma or GED

Job description

Wawa, Inc. in Florida is seeking an Assistant General Manager (AGM), a hands-on leader who oversees daily operations, team development, and profitability. You’ll drive hiring, training, and growth of Customer Service Associates, placing the store at the heart of Wawa’s success.

You’ll monitor performance, coordinate schedules, and implement improvements, while mentoring teammates to deliver the friendly, safe, and efficient service Wawa is known for.