Store Leadership Partner — Customer Experience & Growth

boottbarnext; Alaska; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Healthcare benefits

401(k) with match

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking an Assistant Store Manager to partner with the Store Manager and District Manager to drive sales and store performance. You will lead a team, coach partners, and ensure service excellence on the floor during peak hours.

The role emphasizes merchandising standards, training, and community outreach while maintaining compliance with company policies and local laws. Growth opportunities are available across 50+ new stores annually.

Qualifications

• Associate's Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Strong communication, customer service, time management and organizational skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, support interviewing and hiring for the store team, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers’ needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through the B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandising adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Possess well-developed business acumen and understands all aspects of the store’s operations.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors.

Skills

Retail leadership

Customer service

Communication

Scheduling

Staff development

Time management

Education

Associate's Degree or 2–4 years retail mgmt

Job description

Boot Barn is seeking an Assistant Store Manager to partner with the Store Manager and District Manager to drive sales and store performance. You will lead a team, coach partners, and ensure service excellence on the floor during peak hours.

The role emphasizes merchandising standards, training, and community outreach while maintaining compliance with company policies and local laws. Growth opportunities are available across 50+ new stores annually.