Store Leadership & Guest Experience Lead

Urban Outfitters; Austin (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Austin is seeking an Assistant Manager to support the service experience, visual processes and daily store operations. You will think like an owner, collaborate with partners and drive growth while upholding brand standards.

In this role you lead floor service, onboard new hires, assist in recruiting, maintain omni-channel fulfillment, safeguard inventory and uphold store policies. You will coach associates, emphasize customer engagement, and help achieve store goals.

Qualifications

• 2+ years store leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions.
• Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Facilitates onboarding for new hires and fosters continual development; provides timely and specific feedback to create a culture of action and accountability
• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
• Supports the store management team by participating in daily opening/closing office procedures and other operational tasks
• Collaborates with key partners to execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all policy and procedures to support store profitability
• Contributes to an inclusive environment by helping to amplify all voices, seeking diverse perspectives
• Keeps team informed by sharing product knowledge, trends, department priorities, and brand messaging throughout the day
• Provides insights related to the customer experience and communicates feedback to leadership
• Protects time to discuss personal growth with direct reports; sets goals and delivers feedback to ensure team success

Skills

Store leadership

Merchant skills

Talent development

Flexible hours

Growth mindset

Passion for UObrand

Job description

Urban Outfitters in Austin is seeking an Assistant Manager to support the service experience, visual processes and daily store operations. You will think like an owner, collaborate with partners and drive growth while upholding brand standards.

In this role you lead floor service, onboard new hires, assist in recruiting, maintain omni-channel fulfillment, safeguard inventory and uphold store policies. You will coach associates, emphasize customer engagement, and help achieve store goals.