Store Manager - Omni-Channel Experience & People Growth

Urban Outfitters; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Paid time off

Job summary

Urban Outfitters in Austin, Texas seeks a Store Manager to lead sales with an omni-channel approach, delivering an engaging customer experience while fostering team development and a culture of excellence, creativity, collaboration, innovation, and trust.

You will drive brand experience, leadership, and store operations, including scheduling, payroll, and merchandising, to ensure consistent store excellence and profitability.

Qualifications

• 5+ years store leadership experience.
• Proven record of hiring and developing great talent.
• Strong understanding of merchant process and its impact on the business.
• Experience in coaching, counseling, and conflict resolution.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Brand Experience – Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
• Brand Experience – Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Brand Experience – Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions
• Leadership + Team Management – Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
• Leadership + Team Management – Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Leadership + Team Management – Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths
• Visual + Business Operations – Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
• Visual + Business Operations – Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
• Visual + Business Operations – Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Visual + Business Operations – Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Communication + Relationships – Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Communication + Relationships – Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
• Communication + Relationships – Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Communication + Relationships – Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
• Communication + Relationships – Provides store and departmental insight related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Skills

Store leadership

Talent development

Merchant process understanding

Coaching & conflict resolution

Flexible hours

Job description

Urban Outfitters in Austin, Texas seeks a Store Manager to lead sales with an omni-channel approach, delivering an engaging customer experience while fostering team development and a culture of excellence, creativity, collaboration, innovation, and trust.

You will drive brand experience, leadership, and store operations, including scheduling, payroll, and merchandising, to ensure consistent store excellence and profitability.