Store Leadership & Customer Experience Lead

Torrid; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Sick time benefit

Job summary

Torrid is seeking an experienced store leadership professional to drive sales, manage team dynamics, and deliver an outstanding customer experience. You will collaborate with management to implement merchandise strategies and ensure the store reflects Torrid’s commitment to inclusivity and empowerment.

The role requires proven retail management experience, strong customer service skills, and the ability to adapt to a fast-paced fashion environment.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams to success and meet sales goals.
• Ability to multitask in a fast-paced retail environment while maintaining an exceptional customer experience.
• Flexibility to adapt to changing fashion trends, schedules, and store needs.
• Fashion-focused, up-to-date with current trends.

Responsibilities

• In partnership with management, ensure store meets company objectives and KPI goals.
• Set the example for selling skills and customer service to drive loyalty.
• Support merchandise strategies while maintaining a clean, inviting store environment.
• Perform register functions and use product knowledge to drive add-on sales.
• Act as Manager on Duty when Store Management is out.
• Work a flexible schedule including holidays, nights, and weekends.

Skills

Leadership

Customer service

Sales

Multi-tasking

Retail management

Job description

Torrid is seeking an experienced store leadership professional to drive sales, manage team dynamics, and deliver an outstanding customer experience. You will collaborate with management to implement merchandise strategies and ensure the store reflects Torrid’s commitment to inclusivity and empowerment.

The role requires proven retail management experience, strong customer service skills, and the ability to adapt to a fast-paced fashion environment.