Store Leadership & Customer Experience Coach

Banana Republic; Dedham (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) matching

Employee stock purchase plan

Health insurance

Job summary

Banana Republic is hiring to support store leadership and deliver a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with team to maintain productivity and execution of tasks across the store.

The role emphasizes customer-centric service, brand expertise, and omni-channel engagement to ensure a frictionless experience for shoppers.

Qualifications

• Customer service mindset with a focus on delivering a best-in-class experience.
• Clear and direct communication of expectations.
• Ability to use technology to engage with customers and team.

Responsibilities

• Treat customers and employees with respect to contribute to a positive environment.
• Educate customers about loyalty programs to promote retention.
• Become an expert in the brand's selling behaviors and demonstrate them with every customer.
• Support the sales leader during non-peak hours with the customer as the focus.
• Collaborate with leadership to ensure tasks are completed efficiently.
• Build and share expertise in the product lifecycle and merchandising.

Skills

Customer service

Communication

Tech skills

Teamwork

Flexibility

Lifting up to 30 lbs

Job description

Banana Republic is hiring to support store leadership and deliver a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with team to maintain productivity and execution of tasks across the store.

The role emphasizes customer-centric service, brand expertise, and omni-channel engagement to ensure a frictionless experience for shoppers.