Store Lead - Customer Experience & Team Coach

Banana Republic; Omaha (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Insurance (medical/dental/vision/life)

Job summary

Banana Republic is seeking a store associate to support the leadership team by performing assigned tasks and modeling selling behaviors that deliver a best-in-class customer experience.

You will educate customers about our loyalty programs, help maintain productivity, and ensure tasks are completed with care during opening, closing, and peak periods, while collaborating with teammates to meet store goals.

Qualifications

• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Flexible schedule to include holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand’s selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Banana Republic is seeking a store associate to support the leadership team by performing assigned tasks and modeling selling behaviors that deliver a best-in-class customer experience.

You will educate customers about our loyalty programs, help maintain productivity, and ensure tasks are completed with care during opening, closing, and peak periods, while collaborating with teammates to meet store goals.