Store Leadership & Customer Experience Lead

Banana Republic; Lee (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical, dental, vision, life

See more benefits

Job summary

Banana Republic is seeking a store team member in Massachusetts to support leadership, execute sales tasks, and deliver an exceptional customer experience. You will model selling behaviors, educate customers on loyalty programs, and collaborate with peers to keep store operations smooth and productive.

You will contribute to a best-in-class experience across channels, joining a team that values curiosity, creativity, and a strong service mindset.

Qualifications

• Experience in retail or customer service is preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand for long periods and lift up to 30 pounds.

Responsibilities

• Support store leadership by executing tasks and leading processes.
• Model brand selling behaviors to deliver a best-in-class customer experience.
• Educate customers about loyalty programs and engage them across channels.
• Collaborate with team to complete tasks and meet store goals.
• Maintain product knowledge and support opening/closing checklists.

Skills

Customer service

Communication

Teamwork

Leadership

Tools

POS system

Job description

Banana Republic is seeking a store team member in Massachusetts to support leadership, execute sales tasks, and deliver an exceptional customer experience. You will model selling behaviors, educate customers on loyalty programs, and collaborate with peers to keep store operations smooth and productive.

You will contribute to a best-in-class experience across channels, joining a team that values curiosity, creativity, and a strong service mindset.