Sales Lead: Omnichannel Customer Experience & Team Coach

Knitwell Group; Acton (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead in Acton, MA to deliver personalized customer experiences and guide a team of associates. You will collaborate with the Store Manager to model best practices, step in as manager when needed, and uphold brand standards in a fast-paced retail setting.

The role favors prior retail sales and management experience, strong communication, and flexible availability, including evenings and weekends. Epic customer care awaits you in a dynamic LOFT store environment.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, holidays.
• Ability to organize, delegate, and prioritize assignments.

Responsibilities

• Deliver personalized customer experiences and guide associates.
• Support store leaders and onboarding to build a highly engaged team.
• Uphold brand standards and ensure an inclusive, customer-focused environment.
• Provide real-time feedback and coaching to improve customer interactions.
• Step in as manager when needed and stay aligned with promotions and priorities.

Skills

Retail sales

Communication

Coaching

POS operation

Organizational skills

Tools

Point-of-sale system

Job description

LOFT is seeking a Sales Lead in Acton, MA to deliver personalized customer experiences and guide a team of associates. You will collaborate with the Store Manager to model best practices, step in as manager when needed, and uphold brand standards in a fast-paced retail setting.

The role favors prior retail sales and management experience, strong communication, and flexible availability, including evenings and weekends. Epic customer care awaits you in a dynamic LOFT store environment.