Store Leadership Coordinator - Key Carrier (Retail)

Socket.dev; Blue Springs (MO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Discounts for employees

Referral bonuses

Job summary

HomeGoods at TJX Companies is seeking a Key Carrier to support store leadership and drive customer service excellence in Blue Springs, MO. The role blends Coordinator duties with occasional leadership, requiring availability nights and weekends and a strong focus on policies, procedures, and teamwork.

You will coach Associates, maintain coverage, and support opening/closing tasks while upholding store standards and safety. A customer-first mindset and reliable attendance are essential.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

HomeGoods at TJX Companies is seeking a Key Carrier to support store leadership and drive customer service excellence in Blue Springs, MO. The role blends Coordinator duties with occasional leadership, requiring availability nights and weekends and a strong focus on policies, procedures, and teamwork.

You will coach Associates, maintain coverage, and support opening/closing tasks while upholding store standards and safety. A customer-first mindset and reliable attendance are essential.