Store Leader - Detroit

ONUS; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

ON.com LLC in Detroit seeks a Store Leader who acts as strategic visionary and business owner for the store, delivering WOW in every fan interaction. You will drive commercial results while blending a community-driven environment with an elevated, personalized customer experience.

Reporting to the Area Leader, you will ensure premium standards across store operations, lead hiring for culture and skills, coach leaders, oversee merchandising and product mix, and cultivate data-driven decisions to

Qualifications

• 6+ years of experience in retail leadership within a premium, community-focused or high-growth brand.
• Expertise in customer-centric operations and leveraging data for long-term brand loyalty.
• High emotional intelligence and calm leadership with empathetic management.
• Entrepreneurial mindset with ownership of business outcomes in dynamic environments.

Responsibilities

• Own the store's customer experience end-to-end, delivering WOW at every fan touchpoint.
• Drive operational excellence, profitability and team productivity across the store.
• Lead strategic hiring focused on culture and skill growth, coaching teams and delegating authority.
• Oversee in-store visual merchandising, product mix and premium operational execution.

Job description

In shortAs the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.Your missionAct as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future successCreate business strategies that drive operational excellence, profitability, and team productivityPartner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experienceSet the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floorLead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountabilityDemonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the teamPlan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topicsYour storyYou bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brandYou are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyaltyYou exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadershipYou have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environmentWhat We OfferOn is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.