Store Leader: Premium Experience & Growth Driver

On; Detroit (MI); On-site; GBP 65,000 - 90,000; Full time

Job summary

On is seeking a Store Leader to own the store ecosystem and deliver a WOW customer experience in a premium retail environment. You will drive commercial results and position the store in the market by blending a community-driven vibe with an elevated, personalized shopping experience.

You will lead and develop a high-performing team, hire for culture and skill, and leverage data to build lasting fan relationships. This is a hands-on role in a dynamic global brand.

Qualifications

• 6+ years of experience in retail leadership or business management.
• Expert in customer-centric operations with data-driven, relationship-building approach.
• High emotional intelligence and empathetic leadership.
• Entrepreneurial mindset with ownership of business outcomes.

Responsibilities

• Own the store's fan experience and drive data-driven customer insights.
• Create strategies that improve operations, profitability, and team productivity.
• Lead community engagement programs to elevate local brand energy.
• Oversee visual merchandising, product mix and premium store execution.
• Hire, coach, and empower store team leaders to foster accountability.
• Plan training to deliver WOW and cover operational topics.

Skills

Retail leadership

Customer-centric operations

Emotional intelligence

Entrepreneurial mindset

Job description

On is seeking a Store Leader to own the store ecosystem and deliver a WOW customer experience in a premium retail environment. You will drive commercial results and position the store in the market by blending a community-driven vibe with an elevated, personalized shopping experience.

You will lead and develop a high-performing team, hire for culture and skill, and leverage data to build lasting fan relationships. This is a hands-on role in a dynamic global brand.