Store Leader Detroit, MI, US Flexible Location

ON; Detroit (MI); Hybrid; USD 90,000 - 150,000; Full time

Job summary

ON.com LLC seeks a Store Leader for On Store Detroit at The Somerset to own the overall store performance and fan experience. You will drive commercial results, curate premium service, and position the store in the market with a community-driven, elevated customer journey.

You will lead recruitment, coaching, and development of a high-performing team, using data to optimize operations and maintain premium standards across floor, visuals, and guest interactions.

Qualifications

• 6+ years of experience in retail leadership or business management within premium or high-growth brands.
• Expertise in customer-centric operations and leveraging data to build loyalty.
• Strong emotional intelligence and empathetic leadership.
• Entrepreneurial mindset with ownership of business outcomes.

Responsibilities

• Act as the strategic owner of the store’s internal and external fan experience.
• Create business strategies that drive profitability, ops excellence, and team productivity.
• Lead community engagement to energize local brand presence with premium service.
• Set premium standards for in-store visuals, product mix, and floor execution.
• Hire, coach, and empower a high-performing team and develop emerging leaders.
• Foster empathy and support team wellbeing while ensuring execution of WOW.
• Plan and oversee training to master operational management topics.

Skills

Retail leadership

Data-driven decisions

Customer-centric operations

Emotional intelligence

Entrepreneurial mindset

Job description

## Store LeaderOn Store Detroit The SomersetApply NowUse AI to find out how well you match with this jobJob ID: JR26101327Date posted: 10/14/2026Function: Retail## **In short**As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.## **Your mission*** Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success* Create business strategies that drive operational excellence, profitability, and team productivity* Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience* Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor* Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability* Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team* Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics## **Your story*** You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand* You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty* You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership* You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment## **What We Offer**On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.