Retail Store Leader: Elevate Sales & Customer Experience

Alice and Olivia; New Orleans (LA); On-site; USD 50,000 - 75,000; Full time

Job summary

Alice and Olivia in New Orleans seeks a Store Manager to drive sales, lead a boutique team, and deliver an exceptional customer experience while building lasting client relationships.

You will recruit, train, and coach staff, manage daily store operations, ensure visual standards, and partner with district leadership to optimize profitability. Flexibility to work weekends and holidays is required.

Qualifications

• Proven retail management experience.
• Strong leadership and coaching skills.
• Ability to meet and exceed sales targets.
• Excellent communication and interpersonal abilities.

Responsibilities

• Meet personal and store sales goals by ensuring outstanding customer service.
• Establish a returning client business by developing and maintaining long lasting relationships.
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
• Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships.
• Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Recruit, hire, onboard, and train all new hires.
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
• Ensure the integrity of payroll and the payroll process.
• Actively support Diversity, Equity, and Inclusion initiatives.
• Ensure that the sales floor is maintained and beautifully reflects the brand.
• Cultivate an environment which promotes teamwork and comradery.
• Remain coachable and open to feedback to continuously develop in your role.
• Act as a leader in the District and as a partner to fellow Store Managers.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Job description

Alice and Olivia in New Orleans seeks a Store Manager to drive sales, lead a boutique team, and deliver an exceptional customer experience while building lasting client relationships.

You will recruit, train, and coach staff, manage daily store operations, ensure visual standards, and partner with district leadership to optimize profitability. Flexibility to work weekends and holidays is required.