Store Leader, Retail Sales & Customer Experience

Goodwill of Central & Northern Arizona; Middletown (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Job summary

Goodwill of Monocacy Valley is seeking a Retail Store Manager in Middletown, MD to oversee the sales floor, lead a team, and meet daily, monthly, and yearly sales goals. Responsibilities include staffing, coaching, scheduling, and ensuring store standards.

The role emphasizes delivering excellent donor and customer service, managing store operations, and upholding security, health, and safety policies. A high school diploma and one year of retail management experience are preferred; Microsoft

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• M a k e s decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conduits new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Performs other related duties, as assigned.

Skills

Retail management

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Job description

Goodwill of Monocacy Valley is seeking a Retail Store Manager in Middletown, MD to oversee the sales floor, lead a team, and meet daily, monthly, and yearly sales goals. Responsibilities include staffing, coaching, scheduling, and ensuring store standards.

The role emphasizes delivering excellent donor and customer service, managing store operations, and upholding security, health, and safety policies. A high school diploma and one year of retail management experience are preferred; Microsoft