Retail Store Manager - Lead Sales & Customer Experience

Goodwill Industries of Monocacy Valley, Inc.; Maryland; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical Plans

Employer Funded HRA

Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill Industries of Monocacy Valley, Inc. in Sykesville, MD is seeking an experienced Retail Store Manager to oversee the sales floor, lead a high-performing team, and drive store profitability.

The role requires leadership of daily operations, team coaching, inventory control, and ensuring exceptional customer service while maintaining brand standards. Start pay is $19.25 per hour with a comprehensive benefits package.

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Build, lead, and retain motivated, high performing teams through effective leadership of Retail Sales Associates.
• Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
• Make decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conduct new goods inventory and ensure proper reporting.
• Reconcile and balance all daily paperwork.
• Ensure Team Members deliver excellent customer service to donors and customers.
• Work to de-escalate customer situations while finding an appropriate solution; involve upper management, as needed.
• Maintain the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Oversee and maintain the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provide regular mentoring and training to develop skills of Retail Sales Associates; ensure that Team Members are operating per company standards and procedures.
• Ensure that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influence any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
• Process complex sales transactions, including customer returns.
• Collaborate with store leadership to establish clear company vision and ensure Team Member engagement.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provide regular mentoring, training, and coaching to develop skills of Team Members.
• Play a critical role in driving company culture change efforts and change management processes.
• Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Retail management

Customer service

English proficiency

Microsoft Office

Background check

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill Industries of Monocacy Valley, Inc. in Sykesville, MD is seeking an experienced Retail Store Manager to oversee the sales floor, lead a high-performing team, and drive store profitability.

The role requires leadership of daily operations, team coaching, inventory control, and ensuring exceptional customer service while maintaining brand standards. Start pay is $19.25 per hour with a comprehensive benefits package.