Retail Store Manager: Customer Experience Leader

Goodwill of Central & Northern Arizona; Sykesville (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

3 Medical Plans

HRA

Dental Plans

Vision Plan

401K Traditional and Roth Plans

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

Job summary

Goodwill of Monocacy Valley in Sykesville, MD is seeking a Retail Store Manager to oversee the sales floor, lead a high-performing team, and achieve daily, monthly, and annual sales goals. You will manage operations, mentor staff, handle customer interactions, ensure store standards, and coordinate with leadership to drive customer service, security, and safety while maintaining Goodwill branding.

The role requires at least 1 year in retail management and strong customer service skills, with

Qualifications

• One-year work experience in Retail Management preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversee daily operations of the sales floor to meet sales goals.
• Lead, coach, and develop Retail Sales Associates.
• Ensure store remains clean, well-maintained, and aligned with Goodwill branding.
• Deliver excellent customer service to donors and customers.
• Manage security, health, and safety compliance.

Skills

Leadership

Retail management

Customer service

MS Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Goodwill of Monocacy Valley in Sykesville, MD is seeking a Retail Store Manager to oversee the sales floor, lead a high-performing team, and achieve daily, monthly, and annual sales goals. You will manage operations, mentor staff, handle customer interactions, ensure store standards, and coordinate with leadership to drive customer service, security, and safety while maintaining Goodwill branding.

The role requires at least 1 year in retail management and strong customer service skills, with