Retail Store Leader: Drive Service & Sales Excellence

Goodwill of Central & Northern Arizona; Westminster (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Monocacy Valley in Westminster, MD is seeking an experienced retail store leader to oversee daily operations, drive sales, and coach a team of Retail Sales Associates. You will manage performance, training, and customer service to uphold the Goodwill brand.

The role requires a High School Diploma or equivalent, 1 year of retail management experience, and strong English communication. This on-site position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One year retail management experience preferred.
• One year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak/read English proficiently.

Responsibilities

• Oversee daily store operations to meet sales and profit goals.
• Lead, mentor, and develop Retail Sales Associates.
• Ensure customer service excellence for donors and shoppers.
• Maintain store cleanliness and alignment with brand standards.
• Resolve customer issues and de-escalate situations.
• Coordinate with upper management for policy changes and store needs.

Skills

Retail management

Customer service

Leadership

English proficiency

Microsoft Office

Education

High School Diploma, GED, or equivalent

Tools

POS systems

Microsoft Office Suite

Job description

Goodwill of Monocacy Valley in Westminster, MD is seeking an experienced retail store leader to oversee daily operations, drive sales, and coach a team of Retail Sales Associates. You will manage performance, training, and customer service to uphold the Goodwill brand.

The role requires a High School Diploma or equivalent, 1 year of retail management experience, and strong English communication. This on-site position offers a comprehensive benefits package and opportunities for growth.