Store Leader — Retail Operations & Customer Experience

T-Mobile; United States; On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a store operations leader to manage all aspects of a retail location, including hiring, scheduling, training, and coaching for high performance. You will drive customer engagement and business results through effective people leadership and operational excellence.

The role emphasizes ownership of marketing, loss prevention, and labor management to meet sales and service goals while maintaining a productive store environment that supports customer loyalty and growth.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years Management experience in retail sales (Preferred).
• 2-4 years Sales & sales management experience (Preferred).

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service leadership

People management

Scheduling

Sales coaching

Budgeting

Education

High School Diploma/GED

Tools

POS systems

Job description

T-Mobile is seeking a store operations leader to manage all aspects of a retail location, including hiring, scheduling, training, and coaching for high performance. You will drive customer engagement and business results through effective people leadership and operational excellence.

The role emphasizes ownership of marketing, loss prevention, and labor management to meet sales and service goals while maintaining a productive store environment that supports customer loyalty and growth.