Retail Store Leader — Drive Sales & Customer Experience

tmobile; Jacksboro (TN); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

T-Mobile is seeking a Retail Store Manager to lead day-to-day store operations and drive performance, customer engagement, and loyalty. You will hire, train, coach, and schedule staff to meet sales goals and maintain brand standards.

The role emphasizes ownership of store functions, including marketing and loss prevention, with incentives tied to regional performance and customer satisfaction. This is a full-time on-site leadership position in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 2-4 years management experience in retail sales.
• 2-4 years sales & sales management experience.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Store leadership

Customer engagement

Staff development

Sales management

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Store Manager to lead day-to-day store operations and drive performance, customer engagement, and loyalty. You will hire, train, coach, and schedule staff to meet sales goals and maintain brand standards.

The role emphasizes ownership of store functions, including marketing and loss prevention, with incentives tied to regional performance and customer satisfaction. This is a full-time on-site leadership position in a fast-paced retail environment.