Store Leader: People-First Sales & Operations

Shepherd; Boca Raton (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Follett Higher Education in Boca Raton seeks an Assistant Store Manager to support a Market Leader in overseeing store operations and driving sales growth while delivering brand and operational excellence. You will mentor team members and stay engaged in financial metrics and store performance.

You will foster a Hassle Free customer service culture, handle scheduling, training, inventory, cash handling, and daily reporting. Prior supervisory retail experience preferred.

Qualifications

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Responsibilities

• Schedules team members' work hours.
• Trains new team members FT/PT and seasonal team members hired for peak seasons.
• Ensures Sales Team members follow company and store policies, procedures, and standards.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning and straightening.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable, and works on collecting bad checks.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Skills

Retail experience

Supervisory experience

Customer service

Education

Associate's degree or equivalent

Job description

Follett Higher Education in Boca Raton seeks an Assistant Store Manager to support a Market Leader in overseeing store operations and driving sales growth while delivering brand and operational excellence. You will mentor team members and stay engaged in financial metrics and store performance.

You will foster a Hassle Free customer service culture, handle scheduling, training, inventory, cash handling, and daily reporting. Prior supervisory retail experience preferred.