Assistant Store Manager - FAU Bookstore - Boca Raton, FL

Follett Corporation; Boca Raton (FL); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Follett Corporation is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing store operations and driving sales growth. You will mentor the team, manage daily tasks, and deliver a high level of customer service aligned with Follett Values.

You will stay engaged in financial metrics, inventory, merchandising and staffing, ensuring compliance with policies while promoting a positive shopping experience for students and staff alike.

Qualificações

• Associate's Degree or equivalent preferred.
• 0-5 years of retail or bookstore experience preferred; supervisory experience preferred.
• General computer skills required.

Responsabilidades

• Supervises the work activities of sales team members FT/PT and Temporary, including scheduling hours.
• Onboards and trains new hires, including peak-season staff.
• Greet customers, answer phones, provide information, resolve escalated issues, and foster a solutions-based customer culture.
• Receive, verify, and unload orders as necessary.
• Operate cash register and store computer to accept payments and balance cash drawers.
• Stock shelves and manage inventory per Store schedule.
• May perform general store cleaning and merchandising duties.
• Keyholder with opening and closing responsibilities.

Conhecimentos

Retail/Bookstore experience

Supervisory experience

General computer skills

Formação académica

Associate's degree or equivalent

Descrição da oferta de emprego

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
  • Schedules team members' work hours
  • Trains new team members FT/PT and seasonal team members hired for peak seasons
  • Ensures Sales Team members follow company and store policies, procedures, and standards
  • Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• Executes merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Qualifications

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills