Campus Retail Team Lead - Pine Crest Boca Store

Follett Higher Education; Boca Raton (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k + 100% company match

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

A leading higher education retailer is seeking a Campus Store Leader in Boca Raton, Florida. This role focuses on overseeing store operations, driving sales growth, and mentoring a team. Candidates should hold an Associate's Degree and possess strong organizational and customer service skills. Full-time benefits include medical, dental, vision, and a 401k plan.

Qualifications

• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• General computer skills.

Responsibilities

• Execute store plans and daily operations.
• Partner with store leadership to achieve sales goals.
• Train and coach team members on standards.
• Greet customers and resolve escalated issues.

Skills

Strong organizational skills

Time management

Problem-solving skills

Customer service

Communication skills

Analytical skills

Financial acumen

Relationship building

Education

Associate's Degree or equivalent

Job description

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

• Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.

Talent Management

• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service

• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Requirements

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.

Follett Higher Education is a drug-free workplace environment. Full-time benefits include Medical, Dental, & Vision, Voluntary Insurance plans, 401k + 100% company match (up to 4%), 80 hours vacation + sick days, 10 paid company holidays, and a Quarterly Bonus Plan.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.