Store Leader: Develop Talent, Drive Sales & Service

Goodwill NCW Jobs; Stevens Point (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill NCW is seeking a Store Leader to oversee operations at the Stevens Point location. You will guide team members and leaders, manage donor intake, and ensure a customer-centric shopping experience while maintaining store standards.

As a leader, you will handle talent development, scheduling, payroll, and safety, and contribute to achieving sales and production goals through effective planning and communication.

Qualifications

• High School diploma or equivalent preferred.
• 4+ years of leadership experience preferred.
• Excellent time management and prioritization; ability to handle multiple tasks under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with reporting and dashboard tools.
• A valid driver’s license with acceptable driving record and ability to travel to other locations is required.
• Ability to work a flexible schedule, including holidays, evenings, and weekends.

Responsibilities

• Provides oversight, guidance, and support to team members and leaders as directed by Store Manager and Regional Manager.
• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and a customer-centric experience.
• Assists in talent management including hiring, onboarding, training, performance management, mentoring and development to build a high performing team.
• Assists in executing business strategies to ensure store meets or exceeds forecasted sales and production plans.
• Executes and sustains department SOPs to maintain standards of store presentation, organization, safety, and policies.
• Maintains regular presence in-store, engaging with team members and gathering feedback.
• Ensures regulatory compliance, conducts audits, and promotes safe work practices.
• Supports marketing, advertising, and community engagement efforts and drives performance metrics.

Skills

Time management

Communication

Customer service

Attention to detail

Problem-solving

Decision-making

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Reporting tools

Job description

Goodwill NCW is seeking a Store Leader to oversee operations at the Stevens Point location. You will guide team members and leaders, manage donor intake, and ensure a customer-centric shopping experience while maintaining store standards.

As a leader, you will handle talent development, scheduling, payroll, and safety, and contribute to achieving sales and production goals through effective planning and communication.