Store Leader on Duty: Customer Experience & Operations

Goodwill of the Finger Lakes; City of Cortland (NY); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Goodwill of the Finger Lakes is seeking a Customer Service Manager / Keyholder to lead on duty, drive safety, sales, and daily operations in our Cortland store.

You will supervise staff, handle cash deposits, support reporting, and coordinate with Retail Administration and IT, all while upholding our mission to elevate communities.

Open availability nights/weekends; Associates degree preferred; proficient in Word, Excel, Outlook; strong communication and teamwork required.

Formación

• Associates degree preferred.
• Minimum of one year retail experience with at least six months supervisory experience.
• Strong communication and teamwork skills.
• Proficiency with MS Word, Excel, and Outlook.

Responsabilidades

• Serve as Leader on Duty and supervise daily store operations.
• Assist with cash handling, deposits, and cash drawer accountability.
• Support reporting, meetings, and supervision of staff.
• Address customer concerns and maintain store safety and cleanliness.

Conocimientos

Leadership

Customer service

Supervisory experience

Communication

Educación

Associates degree preferred

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Goodwill of the Finger Lakes is seeking a Customer Service Manager / Keyholder to lead on duty, drive safety, sales, and daily operations in our Cortland store.

You will supervise staff, handle cash deposits, support reporting, and coordinate with Retail Administration and IT, all while upholding our mission to elevate communities.

Open availability nights/weekends; Associates degree preferred; proficient in Word, Excel, Outlook; strong communication and teamwork required.