Retail Team Leader: Customer Experience & Cash Control

Goodwill of the Finger Lakes; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of the Finger Lakes in Geneva, NY is seeking a Retail Team Leader to support daily operations and lead on duty shifts in a full-time role. Responsibilities include supervising staff and volunteers, maintaining store safety and appearance, handling cash and deposits, processing reports, and delivering excellent customer service.

Candidates should have an Associate degree preferred, at least one year retail experience with six months supervisory, and proficiency in Word, Excel, and

Qualifications

• Associates degree preferred.
• Minimum of one year retail experience with at least six months supervisory experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Lead on duty according to schedule and ensure safe work practices.
• Maintain neat, clean, organized store environment.
• Supervise employees, volunteers, and community service personnel.
• Monitor cash drawer balances and deposits; ensure transaction accountability.
• Support operations with reports and communications.
• Encourage customer donations and achieve round-up target.
• Maintain security of company assets.

Skills

Leadership

Cash handling

Customer service

MS Office

Education

Associates degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Goodwill of the Finger Lakes in Geneva, NY is seeking a Retail Team Leader to support daily operations and lead on duty shifts in a full-time role. Responsibilities include supervising staff and volunteers, maintaining store safety and appearance, handling cash and deposits, processing reports, and delivering excellent customer service.

Candidates should have an Associate degree preferred, at least one year retail experience with six months supervisory, and proficiency in Word, Excel, and