Store Leader on Duty - Customer Service & Ops

Goodwill of the Finger Lakes; Town of Webster (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Customer Service Team Leader to support the Store Manager by serving as the Manager on Duty (MOD), ensuring safety, sales, production, programs and services, and other standards are maintained. The role partners with Retail Administration, People Resources, and Workforce Development to align with the organization's mission and values.

The position requires supervision of staff, cash handling, reporting, and maintaining a clean, organized store

Qualifications

• Associates degree preferred or equivalent experience.
• Retail or supervisory experience required; willingness to work nights, weekends, and holidays.

Responsibilities

• Serves as Leader on Duty (MOD) as scheduled.
• Ensures safety, cleanliness, and orderly operations.
• Supervises employees and volunteers; assists with staff meetings and training.
• Balances cash drawer and deposits; monitors cash registers for accuracy.

Skills

Leadership

Customer service

Cash handling

Education

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Goodwill of the Finger Lakes is seeking a Customer Service Team Leader to support the Store Manager by serving as the Manager on Duty (MOD), ensuring safety, sales, production, programs and services, and other standards are maintained. The role partners with Retail Administration, People Resources, and Workforce Development to align with the organization's mission and values.

The position requires supervision of staff, cash handling, reporting, and maintaining a clean, organized store