Lead Talent & Store Ops – Assistant Manager

Goodwill of the Finger Lakes; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking an Assistant Store Manager to oversee Brockport store operations and the donation center in the Rochester area. You will lead a team, coach staff, and drive sales, donations, productivity, and mission-driven outcomes while upholding Blue Values in daily work.

The role requires 3–5 years of retail leadership, a high school diploma (associate/bachelor’s preferred), and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Three to five years of progressive retail leadership experience.
• Experience supervising, coaching, and developing employees.
• Ability to read and understand routine reports and policies.

Responsibilities

• Recruit, onboard, train, coach, and develop team members.
• Conduct performance conversations and support corrective actions.
• Oversee daily store and donation center operations.
• Maintain merchandising and visual presentation standards.
• Ensure policy, safety, cash handling, and loss prevention compliance.
• Coordinate opening, closing, and manager-on-duty responsibilities.
• Monitor daily sales, production, and donation metrics.

Skills

Leadership

Coaching

Customer service

Operations management

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Inventory management

Job description

Goodwill of the Finger Lakes is seeking an Assistant Store Manager to oversee Brockport store operations and the donation center in the Rochester area. You will lead a team, coach staff, and drive sales, donations, productivity, and mission-driven outcomes while upholding Blue Values in daily work.

The role requires 3–5 years of retail leadership, a high school diploma (associate/bachelor’s preferred), and a flexible schedule including evenings, weekends, and holidays.