Customer Experience Team Lead – Retail Ops

Goodwill of the Finger Lakes; New York; On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of the Finger Lakes in Canandaigua, NY is seeking a Customer Service Team Leader to support the Store Manager as Manager on Duty, ensuring safety, sales, and store standards are upheld. This role partners with Retail Administration, People Resources, and Workforce Development to deliver the organization’s mission.

The ideal candidate has relevant retail experience with supervisory exposure, proficiency with Microsoft Word, Excel, and Outlook, and a flexible schedule that covers evenings

Qualifications

• Associates degree preferred; at least one year retail experience with six months supervisory experience.
• Or equivalent combination of education and experience.

Responsibilities

• Serve as Leader on Duty and supervise daily store operations.
• Maintain safety, cleanliness, and organization of the store.

Education

Associates degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Goodwill of the Finger Lakes in Canandaigua, NY is seeking a Customer Service Team Leader to support the Store Manager as Manager on Duty, ensuring safety, sales, and store standards are upheld. This role partners with Retail Administration, People Resources, and Workforce Development to deliver the organization’s mission.

The ideal candidate has relevant retail experience with supervisory exposure, proficiency with Microsoft Word, Excel, and Outlook, and a flexible schedule that covers evenings