Customer Service Team Lead - Retail Operations & Safety

Goodwill of the Finger Lakes; City of Geneva (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

The Goodwill of the Finger Lakes Geneva store is seeking an experienced Customer Service Team Leader to act as Manager on Duty and support the Store Manager in daily operations.

You will help supervise staff, ensure safety and loss prevention, drive sales and community programs, and maintain a welcoming, organized store environment. Open availability including evenings and weekends is required.

Qualifications

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

Responsibilities

• Serves as Leader on Duty as dictated by schedule.
• Ensures safe work practices are followed at all times.
• Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
• Assists with supervising the daily cash drawer balances and deposits of store receipts.
• Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
• Balances cash and deposits store receipts as required.
• Assists with the transmission of all required reports.
• Assists with the supervision of all employees.
• Reviews customer concerns and resolves appropriately.
• Maintains interior and exterior of store in a neat, clean, organized manner.
• Performs the duties of various team member roles as staffing needs arise.
• Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
• Maintains proper security of all company assets.
• Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
• Assists in ensuring that store equipment is maintained in proper working order.
• Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e‑mail.
• Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.

Skills

Customer service

Team leadership

Cash handling

Retail experience

Supervisory experience

Education

Associates degree preferred

Or equivalent combination of education and experience

Tools

Microsoft Word

Excel

Outlook

Job description

The Goodwill of the Finger Lakes Geneva store is seeking an experienced Customer Service Team Leader to act as Manager on Duty and support the Store Manager in daily operations.

You will help supervise staff, ensure safety and loss prevention, drive sales and community programs, and maintain a welcoming, organized store environment. Open availability including evenings and weekends is required.