Store Leader on Duty - Customer Service & Ops

Goodwill of the Finger Lakes; Town of Geneseo (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Customer Service Team Leader for our Geneseo store to support the Store Manager, act as MOD, and uphold safety, sales, and service standards.

The role involves supervising staff, cash handling, and coordinating with Retail Administration, People Resources, and Workforce Development to align with our mission and values. Open to evenings and weekends. Associates degree preferred and at least one year of retail experience with supervisory exposure.

Qualifications

• Associates degree preferred.
• Minimum of one year retail experience with at least six months supervisory experience.
• Or equivalent combination of education and experience.

Responsibilities

• Serve as Leader on Duty and manage store operations.
• Supervise daily cash drawer and deposits.
• Monitor cash registers for transaction accountability.
• Ensure safety, cleanliness, and organized store environment.
• Assist in employee meetings and staff coverage.
• Encourage Round-up donations and maintain 25% average.
• Maintain security of company assets.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Cash handling

Education

Associates degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Goodwill of the Finger Lakes is seeking a Customer Service Team Leader for our Geneseo store to support the Store Manager, act as MOD, and uphold safety, sales, and service standards.

The role involves supervising staff, cash handling, and coordinating with Retail Administration, People Resources, and Workforce Development to align with our mission and values. Open to evenings and weekends. Associates degree preferred and at least one year of retail experience with supervisory exposure.