Store Leader - Multi-Location Growth & Service

Goodwill Industries of the Valleys; Roanoke (VA); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Goodwill Industries of the Valleys is seeking a Store Manager to lead the store operations, drive profitability, and ensure top customer service. You will supervise staff, manage budgets, and coordinate across teams to meet organizational goals.

You will hire, coach, and assess performance while maintaining brand standards and a safe, welcoming shopping environment for customers and donors. Strong leadership is essential.

Formación

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written communication for reports and business correspondence.
• Clear verbal communication with supervisors, staff, and customers.
• Basic mathematics for calculations and budget support.

Responsabilidades

• Oversee daily store operations to meet net income goals and production targets.
• Manage labor costs and scheduling in line with sales and budgets.
• Ensure proper donation handling and production flow.
• Conduct hiring, performance reviews, coaching, and development.
• Foster exceptional customer service and a positive workplace culture.

Conocimientos

Digital literacy

Microsoft Office

Written communication

Verbal communication

math proficiency

Interpersonal skills

Positive attitude

Educación

Associate degree in business/management

Descripción del empleo

Goodwill Industries of the Valleys is seeking a Store Manager to lead the store operations, drive profitability, and ensure top customer service. You will supervise staff, manage budgets, and coordinate across teams to meet organizational goals.

You will hire, coach, and assess performance while maintaining brand standards and a safe, welcoming shopping environment for customers and donors. Strong leadership is essential.