Retail Sales Supervisor — Customer Experience Leader

Goodwill Industries of the Valleys; Charlottesville (VA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Goodwill Industries of the Valleys is seeking a Sales Supervisor to support daily operations, promote profitability, and lead a team in delivering exceptional customer service. You will work under store management to maintain policy compliance and drive sales growth.

You will train staff, supervise donation intake, pricing, and merchandising, and ensure a welcoming environment for customers while safeguarding cash and inventory controls. Flexibility is expected for scheduling commitments.

Formación

• Basic computer skills and experience with Microsoft Office, PowerPoint, and Outlook.
• Strong written communication skills for reports and professional correspondence.
• Effective verbal communication skills to present information clearly to supervisors, team, and customers.
• Basic math skills including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Interpersonal skills to develop and maintain effective working relationships with diverse customers and staff.
• Positive, friendly attitude contributing to a collaborative work environment and team morale.

Responsabilidades

• Greet and assist customers and donors with prompt, courteous service.
• Lead, train, and coach team members in daily retail operations to ensure efficiency.
• Oversee pricing, sorting, and rotation of merchandise to meet standards.
• Monitor processing of donations and movement to floor or storage for timely display.
• Maintain a clean, organized environment across sales floor, production area, and intake area.
• Manage cash drawers and ensure cashier balancing per cash handling policies.
• Schedule breaks to maintain continuous floor coverage and operations.
• Track daily sales metrics and production goals; report discrepancies to management.
• Complete daily operational reports including cash, donations, and production outputs.
• Enforce policies and escalate violations; provide mentorship and coaching to staff.

Conocimientos

Basic computer skills

MS Office proficiency

Written communication

Verbal communication

Numerical skills

Interpersonal skills

Positive attitude

Descripción del empleo

Goodwill Industries of the Valleys is seeking a Sales Supervisor to support daily operations, promote profitability, and lead a team in delivering exceptional customer service. You will work under store management to maintain policy compliance and drive sales growth.

You will train staff, supervise donation intake, pricing, and merchandising, and ensure a welcoming environment for customers while safeguarding cash and inventory controls. Flexibility is expected for scheduling commitments.