Retail Store Lead: Customer Experience & Operations

Goodwill Industries of the Valleys; Covington (VA); On-site; USD 40,000 - 68,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking an Assistant Store Manager to help lead daily store operations, drive sales, ensure profitability, and uphold company standards. You will oversee staff, training, scheduling, and compliance while fostering a welcoming environment for customers and donors.

Under Store Manager supervision, you will coach employees, manage schedule and inventory, assist with cash handling, and support store-wide goals.

Qualifications

• Minimum of one year of management/supervisory experience in a retail setting.
• Strong written and verbal communication skills.
• Interpersonal skills to maintain relationships with customers and team members.
• Positive, collaborative attitude contributing to team morale.

Responsibilities

• Assist in maximizing profitability by supporting revenue growth and expense control.
• Help manage labor costs by aligning staffing with sales and budget expectations.
• Oversee donations processing and production flow to meet goals.
• Handle cash, payroll, scheduling, and store operations tasks.
• Promote world-class customer service and support Store Manager in multi-location coordination.

Skills

Store management

Customer service

Team leadership

Communication

Tools

Microsoft Office

Job description

Goodwill Industries of the Valleys is seeking an Assistant Store Manager to help lead daily store operations, drive sales, ensure profitability, and uphold company standards. You will oversee staff, training, scheduling, and compliance while fostering a welcoming environment for customers and donors.

Under Store Manager supervision, you will coach employees, manage schedule and inventory, assist with cash handling, and support store-wide goals.