Store Leader: Merchandising & Customer Experience

Gap; New York (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap in New York City is seeking an Assistant Manager who sets the tone for the store and leads the team to deliver a best-in-class experience.

You’ll drive profitable sales through customer focus, product operations, merchandising, and talent development, coaching Leads and Brand Associates under the guidance of the General Manager.

Flexible scheduling, strong communication, and ability to lift up to 30 pounds are required; prior retail management experience is preferred.

Qualifications

• 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fastpaced environment.
• Driven by metrics to deliver results to meet business goals.
• Able to lead and mentor others through coaching and development.
• Flexible schedule including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Willing to travel as required.

Responsibilities

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer communication

Team leadership

Retail technology

Sales driven

Physical fitness

Education

High school diploma or equivalent

Tools

POS system

Job description

Gap in New York City is seeking an Assistant Manager who sets the tone for the store and leads the team to deliver a best-in-class experience.

You’ll drive profitable sales through customer focus, product operations, merchandising, and talent development, coaching Leads and Brand Associates under the guidance of the General Manager.

Flexible scheduling, strong communication, and ability to lift up to 30 pounds are required; prior retail management experience is preferred.