Store Leader – Luxury Retail & Clienteling Champion

Tapestry (Coach/Kate Spade); Milpitas (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

kate spade new york is seeking a store leader to maximize productivity and profitability by building a high-performing team and elevating our service environment. You will drive clienteling, omni-channel sales, and operational excellence to deliver premium experiences.

The role requires 3+ years of luxury retail leadership, strong coaching skills, and the ability to translate brand values into daily operations,visual storytelling and team development.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Strong leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office; familiarity with CRM/clienteling tools; social media literacy and live/virtual selling trends.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Model service behaviors and selling standards to ensure a premium client experience.
• Drive clienteling and omni-channel strategies with CRM usage and KPIs.
• Empower the team to resolve customer issues swiftly and leverage social selling programs.
• Collect and share customer feedback and product insights with leadership.
• Recruit, onboard, train, and motivate a high-performing team.
• Set goals and provide coaching and evaluations.
• Build bench strength and foster an inclusive, equitable culture.
• Take ownership of store financial performance and forecast against sales and productivity goals.
• Analyze selling reports and trends to identify opportunities.
• Collaborate with cross-functional partners to execute strategies.
• Oversee visual merchandising and brand storytelling.
• Oversee operational procedures including opening/closing, cash handling, security.
• Manage scheduling and payroll within budget.
• Protect inventory through processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety; lead store meetings.
• Utilize Microsoft Office and CRM systems to manage reporting and tasks.

Tools

Microsoft Office

CRM/clienteling tools

Social media tools

Job description

kate spade new york is seeking a store leader to maximize productivity and profitability by building a high-performing team and elevating our service environment. You will drive clienteling, omni-channel sales, and operational excellence to deliver premium experiences.

The role requires 3+ years of luxury retail leadership, strong coaching skills, and the ability to translate brand values into daily operations,visual storytelling and team development.