Luxury Store Leader: Clienteling & Growth Champion

Kate Spade; Oak Brook (IL); On-site; USD 109,601,856 - 148,119,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Job summary

kate spade new york is seeking a Store Leader to maximize profitability by building a high-performing team and elevating service. You will drive clienteling, CRM usage, and omni-channel strategies while managing scheduling, payroll, and store operations with a focus on brand-excellence.

You will recruit and coach a diverse team, set clear goals, and partner with cross-functional teams to execute strategies that boost sales and customer satisfaction.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication.
• Proficiency in Microsoft Office and familiarity with CRM/clienteling tools.
• Comfort with live/virtual selling trends and social media literacy.

Responsibilities

• Lead the store to maximize productivity and profitability by building a high-performing team.
• Elevate service environment and drive results through clienteling, omni-channel sales, and operational excellence.
• Set the tone, model brand behaviors, and cultivate an inclusive culture.
• Recruit, onboard, train, motivate, and manage performance with regular evaluations.
• Forecast, plan, and own store financial performance; analyze selling reports and trends.

Skills

Store leadership

Sales coaching

CRM/clienteling

Communication

Data-driven decisions

Time management

Social selling

Tools

Microsoft Office

CRM/clienteling tools

Job description

kate spade new york is seeking a Store Leader to maximize profitability by building a high-performing team and elevating service. You will drive clienteling, CRM usage, and omni-channel strategies while managing scheduling, payroll, and store operations with a focus on brand-excellence.

You will recruit and coach a diverse team, set clear goals, and partner with cross-functional teams to execute strategies that boost sales and customer satisfaction.