Luxury Retail Supervisor – Customer Experience Lead

Tapestry (Coach/Kate Spade); Milpitas (CA); On-site; USD 55,000 - 78,000; Full time

Job summary

kate spade new york is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment and elevating service, selling, and operational standards.

You will drive sales and KPI targets, coach the team, lead recruitment and onboarding, manage POS and inventory, and push omni-channel initiatives including live shopping and clienteling to grow loyalty.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills and ability to multi-task and prioritize.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook; social media literacy and omni-channel tools.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping and clienteling.

Skills

Retail management

Customer service

Communication

Data analysis

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

kate spade new york is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment and elevating service, selling, and operational standards.

You will drive sales and KPI targets, coach the team, lead recruitment and onboarding, manage POS and inventory, and push omni-channel initiatives including live shopping and clienteling to grow loyalty.