Brand-Driven Retail Supervisor — Luxury Store Leadership

Tapestry (Coach/Kate Spade); Deer Park (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

kate spade new york is seeking a Supervisor to support store leadership in a high-energy luxury retail environment. You will drive sales, mentor the team, manage client relationships, and uphold brand service standards on the floor and across omni-channel initiatives.

The role emphasizes coaching, onboarding, hiring input, and maintaining stockroom organization while ensuring exceptional customer experiences and adherence to store procedures.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures, cash handling, and store operations.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.

Skills

Leadership

Retail Management

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Excel

POS systems

Inventory software

Job description

kate spade new york is seeking a Supervisor to support store leadership in a high-energy luxury retail environment. You will drive sales, mentor the team, manage client relationships, and uphold brand service standards on the floor and across omni-channel initiatives.

The role emphasizes coaching, onboarding, hiring input, and maintaining stockroom organization while ensuring exceptional customer experiences and adherence to store procedures.