Store Experience Leader: Growth, Service & Outreach

Crate & Barrel; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader focused on Customer Experience & Outreach to drive sales and loyalty through hands-on leadership. You will oversee programs like Design Services, Registry, and in-store events, coach associates, and manage scheduling and safety while elevating the store experience.

You will partner with the Store Leader to set metrics, communicate expectations, and translate data into actions that improve traffic, conversion, and long-term relationships.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead sales and service programs to drive customer engagement and store traffic.
• Coach and develop store associates to improve performance and growth.
• Collaborate with Store Leader on metrics, expectations, and scheduling across the store.
• Promote and drive sales by acting as Leader on Duty (LOD) as needed.
• Plan and execute seasonal initiatives with cross-functional teams.
• Analyze KPIs and customer feedback to improve KPIs and store standards.
• Ensure gracious, quick, and proactive customer service in all interactions.
• Communicate store initiatives and performance with management and staff.
• Stay informed on store communications and share relevant updates with the team.

Skills

Customer Service

Retail Leadership

Communication

Problem Solving

Delegation

Training

Tools

Microsoft Office

Google Apps

Tablet Devices

Job description

Crate & Barrel is seeking an Assistant Store Leader focused on Customer Experience & Outreach to drive sales and loyalty through hands-on leadership. You will oversee programs like Design Services, Registry, and in-store events, coach associates, and manage scheduling and safety while elevating the store experience.

You will partner with the Store Leader to set metrics, communicate expectations, and translate data into actions that improve traffic, conversion, and long-term relationships.