Store Leader: Elevate Customer Experience & Growth

Crate & Barrel; Northbrook (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Crate & Barrel in Northbrook, IL seeks a Store Leader who is confident, strategic, and passionate about retail and home design. You’ll lead a high-performing team, relentlessly focusing on customer satisfaction and driving profitability through in-store interactions and strong daily operations.

As Store Leader you’ll set goals, coach leaders, manage expenses, and ensure standards in sales, service, visual merchandising, and safety.

Qualifications

• 3+ years customer service or retail leadership experience.
• Proficient use of Microsoft Office and Google applications.
• Experience with store operations, POS systems, and handheld devices.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders to achieve sales, service and visual merchandising goals.
• Communicate store goals and initiatives to all associates.
• Manage metrics for sales, visuals, safety, loss prevention, payroll and scheduling within budgets.

Skills

Customer service

Retail leadership

Communication

Problem solving

Delegation

Team development

Operations management

Tools

Microsoft Office

Google applications

POS systems

Tablet devices

Job description

Crate & Barrel in Northbrook, IL seeks a Store Leader who is confident, strategic, and passionate about retail and home design. You’ll lead a high-performing team, relentlessly focusing on customer satisfaction and driving profitability through in-store interactions and strong daily operations.

As Store Leader you’ll set goals, coach leaders, manage expenses, and ensure standards in sales, service, visual merchandising, and safety.