Store Leader: Guest Experience & Team Growth

Snagajob.com Inc.; Lockport (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Free beverage during shift

Free meal per shift

Medical, dental, vision

401k with company match

Vacation and sick leave

Life insurance

Job summary

Thorntons LLC in Lockport, IL is seeking a Store Manager to oversee all store operations with minimal supervision from the General Manager, ensuring a fast, friendly, fresh, clean, and in-stock shopping experience for Guests. The role emphasizes coaching, training, safety, and adherence to the Plan to Win strategy, with focus on labor scheduling, guest service, and brand standards.

Applicants should have at least one year in retail management and a High School Diploma, with Food Safety

Qualifications

• Must have a High School Diploma or GED.
• Reliable transportation required.
• Food Safety certification preferred or able to obtain.
• Minimum one year of management in retail/food.
• Ability to lead and coach team.

Responsibilities

• Lead safety culture and safe operations.
• Oversee store operating system and staff schedules.
• Develop trained team members through coaching.
• Support GM in labor model and coverage.
• Train team to de-escalate guest issues.
• Ensure consistency in guest experience and brand standards.
• Communicate positively to motivate staff.

Skills

Team Leadership

Safety Culture

Guest Service

Training & Coaching

Communication Skills

Scheduling

Problem Solving

Cash Handling

Interpersonal Skills

Education

High School Diploma

GED acceptable

Food Safety Certification

Tools

PeopleMatter

Workday

Reflexis PDI

ESO Equipment

Job description

Thorntons LLC in Lockport, IL is seeking a Store Manager to oversee all store operations with minimal supervision from the General Manager, ensuring a fast, friendly, fresh, clean, and in-stock shopping experience for Guests. The role emphasizes coaching, training, safety, and adherence to the Plan to Win strategy, with focus on labor scheduling, guest service, and brand standards.

Applicants should have at least one year in retail management and a High School Diploma, with Food Safety