Store Manager

Snagajob.com Inc.; Lockport (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Free beverage during shift

Free meal per shift

Medical, dental, vision

401k with company match

Vacation and sick leave

Life insurance

Job summary

Thorntons LLC in Lockport, IL is seeking a Store Manager to oversee all store operations with minimal supervision from the General Manager, ensuring a fast, friendly, fresh, clean, and in-stock shopping experience for Guests. The role emphasizes coaching, training, safety, and adherence to the Plan to Win strategy, with focus on labor scheduling, guest service, and brand standards.

Applicants should have at least one year in retail management and a High School Diploma, with Food Safety

Qualifications

• Must have a High School Diploma or GED.
• Reliable transportation required.
• Food Safety certification preferred or able to obtain.
• Minimum one year of management in retail/food.
• Ability to lead and coach team.

Responsibilities

• Lead safety culture and safe operations.
• Oversee store operating system and staff schedules.
• Develop trained team members through coaching.
• Support GM in labor model and coverage.
• Train team to de-escalate guest issues.
• Ensure consistency in guest experience and brand standards.
• Communicate positively to motivate staff.

Skills

Team Leadership

Safety Culture

Guest Service

Training & Coaching

Communication Skills

Scheduling

Problem Solving

Cash Handling

Interpersonal Skills

Education

High School Diploma

GED acceptable

Food Safety Certification

Tools

PeopleMatter

Workday

Reflexis PDI

ESO Equipment

Job description

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Requirements

Essential Job Functions (Responsible to)

• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
• Create a place of welcoming and belonging for our Guests and Team Members
• Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion
• Engage and lead company initiatives
• Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
• Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
• Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
• Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts
• Train and empower Team Members to de-escalate Guest service issues
• Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
• Uses a point-of-sale cash register and other electronic equipment
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
• Perform additional duties as assigned

Key Relationships

• Region Manager
• General Manager
• Guest Service Representative
• Human Resource Manager
• Recruiter
• Trainer
• Auditor

Skills

• Demonstrates a commitment to leading by example, considering no tasks as below one’s position.
• Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives
• Demonstrates a positive and approachable presence, even during stressful situations
• Recognizes positive performance, celebrates team achievements, and addresses poor performance
• Provides feedback effectively and with empathy
• Collaborates with GM to deliver high-quality Guest service
• Fosters team camaraderie, collaboration, and cohesion
• Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions
• Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
• Uses analytical skills to identify and solve a variety of business-related problems
• Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
• Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team

Knowledge

• Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
• Principles and methods for displaying, promoting, and selling products or services
• Principles and procedures for personnel recruitment, selection, and training

Experience

• Minimum one (1) year of management in retail and/or food and beverage industries
• Experience with the following applications a plus;o PeopleMatter, Workday, Reflexiso PDI, ESOEquipment/Special Expertise
• NA

Required or Preferred Qualifications/Certifications

• High School Diploma or GED (required)
• Must have reliable transportation
• Valid driver’s license (preferred)
• Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)

Physical Requirements

• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
• Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 50 lbs.
• Occasional Sitting and Driving required.
• Exposed to extreme weather conditions and temperatures
• Long periods of standing
• Exposure to gasoline fumes and cleaning products

Equal Opportunity Employer Statement

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact [e-mail] 9 am - 5 pm EST M-F.

Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html.