Guest Experience Leader - Restaurant Manager

Workstream; Arlington (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Dunkin' is seeking a Restaurant Manager to lead our team and deliver guest-first service while upholding brand standards and franchisee expectations. The role focuses on operations, team leadership, and profitability.

You will hire, train, and coach staff; schedule shifts; monitor food safety and compliance; drive sales through promotions and quality service; and maintain a positive, energetic work environment.

Qualifications

• Fluent in English with strong communication skills.
• Solid math and financial management abilities.
• Experience in restaurant, retail, or supervisory roles.
• At least 18 years old where applicable.
• High School diploma or equivalent required.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review performance.
• Provide coaching and feedback; discipline when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are staffed to achieve guest service goals.
• Maintain safe, clean, and compliant operations.
• Execute in-restaurant marketing and promotions; drive sales goals.

Skills

Fluent in English

Math and financial management

Restaurant, retail, or supervisory

At least 18 years of age

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' is seeking a Restaurant Manager to lead our team and deliver guest-first service while upholding brand standards and franchisee expectations. The role focuses on operations, team leadership, and profitability.

You will hire, train, and coach staff; schedule shifts; monitor food safety and compliance; drive sales through promotions and quality service; and maintain a positive, energetic work environment.