Store Leader: Guest Experience & Operations

Ziggi’s Coffee, LLC; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC in Lincoln, NE is seeking a General Manager to lead all store operations with energy and accountability. This hands-on role focuses on building a positive team culture and delivering a superior guest experience.

The General Manager will oversee staffing, scheduling, inventory, and daily operations while maintaining food safety standards and quality metrics. A strong leader who motivates others is essential to drive store success.

Qualifications

• 1–2 years of leadership in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership Experience

Coffee Operations

Team Coaching

Scheduling & Inventory

Communication

Culture Building

Job description

Ziggi’s Coffee, LLC in Lincoln, NE is seeking a General Manager to lead all store operations with energy and accountability. This hands-on role focuses on building a positive team culture and delivering a superior guest experience.

The General Manager will oversee staffing, scheduling, inventory, and daily operations while maintaining food safety standards and quality metrics. A strong leader who motivates others is essential to drive store success.