Part-Time Guest Experience Leader

Ampersand Brands; Louisville (KY); On-site; USD 11,000 - 14,000; Part time

Benefits offered by this job

Employee discount

Job summary

Lolli & Pops, located in Mall St Matthews (Louisville, KY), is seeking a part-time Service Lead who will serve as a keyholder and member of the leadership team. You will drive store performance, mentor teammates and ensure guest experiences are positive and inspiring.

The role emphasizes coaching, product knowledge, and operational excellence, with duties ranging from training to inventory and merchandising. Eligible for employee discount and a supportive team culture.

Qualifications

• Exceptional interpersonal skills; you are energized by working with people, both guests and your team
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team
• A bias towards action: you can lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential
• An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
• The desire to problem solve: you like finding problems and fixing them
• The ability to multitask: you can prioritize and execute at many different tasks each day
• A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: you want to work at our busiest times, and flex your availability to meet the needs of the business

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action to achieve store targets
• Keep your team focused on guest engagement, sampling and product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that policies, procedures and operational directives are enforced consistently and effectively
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Skills

Interpersonal skills

Quality mindset

Action oriented

Willing to be coached

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible schedule

Job description

Lolli & Pops, located in Mall St Matthews (Louisville, KY), is seeking a part-time Service Lead who will serve as a keyholder and member of the leadership team. You will drive store performance, mentor teammates and ensure guest experiences are positive and inspiring.

The role emphasizes coaching, product knowledge, and operational excellence, with duties ranging from training to inventory and merchandising. Eligible for employee discount and a supportive team culture.