Store Leader: Growth-Focused Assistant Manager

Community Choice Financial Family of Brands; Anderson (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand mobility

Promotion pathway

Educational reimbursement

Competitive benefits

Job summary

TitleMax in Anderson, SC is seeking an Assistant Store Manager to support customers, manage daily store operations, and develop leadership skills. You will drive account management, customer outreach, risk management, and ensure compliance while delivering excellent service.

The role offers on-the-job training, cross-brand mobility across the TitleMax family, and a path for promotion through a structured development program.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Skills

Customer service

Leadership

Communication

Sales

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in Anderson, SC is seeking an Assistant Store Manager to support customers, manage daily store operations, and develop leadership skills. You will drive account management, customer outreach, risk management, and ensure compliance while delivering excellent service.

The role offers on-the-job training, cross-brand mobility across the TitleMax family, and a path for promotion through a structured development program.